Resolving Billing Discrepancies

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $72,000

Job Title: Patient Billing Assistant

We are seeking a skilled and experienced billing professional to join our team as a Patient Billing Assistant. As a Patient Billing Assistant, you will be responsible for handling patient billing inquiries, resolving billing discrepancies, and ensuring accurate and timely payment processing.

The ideal candidate will have excellent customer service skills, strong communication skills, and the ability to work collaboratively with a team. You will also have intermediate Microsoft Excel skills and be proficient in using various software systems.

As a Patient Billing Assistant, you will be the first point of contact for clients and patients, providing exceptional customer service and building effective relationships. Your responsibilities will include liaising with patients, medical consultants, and external organizations, undertaking inbound and outbound calls, meeting with patients at the hospital, identifying patients that need to be visited, and prioritizing hospital visits.

Additionally, you will be responsible for following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover, and patients according to the Debt Management Policy. You will also work with a variety of software's and systems, including Microsoft Excel and Collect, assist with the resolution of account queries for patients and Health funds, investigate and manage reasons for arrears, including financial hardship, and ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to.

To be successful in this role, you will have:

  • Excellent customer service, communication, and interpersonal skills
  • The ability to have challenging conversations and empathy with vulnerable customers - including those facing hardship
  • Ability to work collaboratively with a team
  • Ability to problem solve and negotiate
  • High level of accuracy and attention to detail
  • Intermediate Microsoft Excel skills

Benefits include support for your success, an attractive remuneration package, industry-leading training and personal development, support to attain a certificate in Financial Services (Mercantile Agents), Employment Assistant Program (EAP), and being an integral part of assisting our scientific research into cancer and diabetes.

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia, and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

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