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Telecommunications Network Operations Manager

1 month ago

Fortitude Valley, Queensland, Australia Service Stream Full time
About the Role

Service Stream's Telecommunications division is seeking a skilled Field Supervisor to lead our Service Excellence contract based in Brisbane.

This permanent, full-time position involves providing direction and supervision of subcontractors and internal work crews to ensure safe and effective field work activity at each site.

Key Responsibilities
  • Provide leadership and direction to assist technicians and installers in safely achieving project delivery KPIs and meeting customer expectations.
  • Offer subject matter expertise in the construction and maintenance of NBN networks.
  • Liaise closely with NBN field staff and management, attending meetings and site inspections as needed.
  • Possess strong organizational skills to achieve production targets, manage time effectively, and prioritize critical issues.
  • Demonstrate excellent negotiation and communication skills to resolve work-based and stakeholder issues diplomatically.
  • Show commercial acumen and understanding of commercial processes.
  • Allocate supervision resources to meet program requirements and ensure all SLAs/OLAs/KPIs are met.
About You
  • Previous experience in telecommunications network construction, leading NBN and Telstra field operations.
  • Expert knowledge of delivering and maintaining large-scale construction projects.
  • Understanding of materials/component identification and supply chain flows across all technologies.
  • Able to resolve day-to-day operational issues and solve technical problems with autonomy and independent judgement.
  • Strong working relationships with client regional teams.
What We Offer
  • Company vehicle, laptop, phone provided.
  • Focus on reward and recognition.
  • Supportive team culture.