Dispute Resolution Case Manager

15 hours ago

Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

Employers Mutual Management Pty Ltd is a leading provider of workers compensation and personal injury claims management services. Our mission is to empower individuals through ongoing support during their return-to-work journey.

As a key member of our team in Adelaide, you will have the opportunity to make a positive impact on someone's life every day. You will feel a sense of satisfaction knowing that your skills and hard work have a purpose.

The primary objective of this role is to proactively assist in the management and early resolution of disputes, ensuring optimal outcomes are achieved.

This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home once fully trained.

Key Responsibilities:

  • Manage the end-to-end workers compensation dispute process with a focus on achieving positive outcomes.
  • Attend relevant tribunals and participate in meetings with internal and external stakeholders to drive results.
  • Develop and maintain strong relationships with all stakeholders, internal clients, and the management team by embodying our company values and behaviours.
  • Ensure effective management of key legislative drivers in accordance with the Act.

About You:

  • You have previous experience within a customer-focused or legal services background.
  • You possess demonstrated knowledge of dispute resolution processes, relevant legislation, and regulatory frameworks.
  • You have excellent written and verbal communication skills, with the ability to explain complex information to diverse stakeholders.
  • You have strong organizational skills with the ability to manage multiple cases simultaneously while maintaining accuracy and quality.
  • You possess proven negotiation and influencing skills with the ability to meet the needs of all stakeholders.

What We Offer:

We stand together as equals, valuing diversity and inclusion in our workplace. EML is an equal opportunity employer, committed to maintaining a culture that celebrates individuality and promotes respect, integrity, and honesty.

We provide career opportunities and great employee benefits, including:

  • A vibrant, collaborative, and innovative team culture
  • Flexibility with the opportunity to work from home when fully trained
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

Estimated Salary: AU$70,000 - AU$90,000 per annum, depending on experience.

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