Client Success Partner

3 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $77,000 - $90,000
Customer Support Expert

We are seeking a skilled Customer Support Expert to join our team in Sydney. This individual will be responsible for delivering exceptional client outcomes by providing proactive internal support and efficient coordination.

The ideal candidate will have experience supporting enterprise or critical infrastructure clients, prior exposure to AV/IT/electronic security industry tools and terms, understanding of sales KPIs and reporting frameworks, and knowledge of procurement or project handover processes.

Key responsibilities include:

  • Assisting account managers in preparing quotes and proposals from detailed briefs, formatting and maintaining standardized quote and proposal templates, managing and updating sales pricelists in coordination with procurement and leadership.
  • Leading and managing client onboarding processes to ensure smooth implementation of solutions, proactively supporting clients in adopting and maximizing the use of technology services.
  • Maintaining and updating CRM data, including opportunities, client records, and status tracking, ensuring timely and accurate entry of opportunities, quotes, and client activity logs.
  • Producing monthly sales activity, pipeline, and booking reports for sales leadership, assisting with tracking against team KPIs, and providing visibility into conversion rates and sales outcomes.

Additionally, this role involves collaborating with internal estimating and procurement teams for pricing inputs, coordinating with project management to ensure smooth handover of sold opportunities, and supporting tender and RFP submissions with data collation and formatting assistance.

Applicants should possess highly organized and efficient skills, ability to manage multiple priorities and deadlines with minimal supervision, strong sense of initiative, accountability, and professionalism.

Join us in creating a positive, inclusive environment where all team members can thrive both personally and professionally.

Our company offers clear opportunities for career growth and advancement within a global organization, ongoing professional development and training, work-life balance, and a dynamic environment that fosters innovation and teamwork.

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