Key Operations Role

3 days ago

Melbourne, Victoria, Australia beBeeServiceManager Full time $100,000 - $150,000
Operations Service Manager

We are seeking a seasoned Operations Service Manager to lead our team in Melbourne on a full-time permanent basis. The successful candidate will oversee complex and exciting projects at the cutting edge of technology in the transport industry space.

  • Oversight & Governance:
  • Ensuring compliance with service level agreements, key performance indicators, and contractual obligations across service delivery.
  • Managing the full lifecycle of incidents, problems, and changes using ITIL-based processes.
  • Serving as the senior point of escalation for operational issues.
  • Reliability & Data-Driven Maintenance:
  • Applying risk management and failure mode effects analysis methodologies to enhance asset lifecycle management and risk mitigation.
  • Developing technology upgrade and maintenance strategies aligned with client needs.
  • Analyzing performance data to improve service reliability and downtime prevention.
  • IT & Systems Integration:
  • Maintaining secure, robust, and compliant operational systems meeting ISO/IEC 27001 standards.
  • Driving continuous improvement through intelligent monitoring, automation, and AIOps.
  • Supporting integration between physical infrastructure, digital platforms, and monitoring systems.
  • Stakeholder Relationship Management:
  • Fostering trust-based partnerships with internal and external stakeholders following BRMI Level 3 principles.
  • Leading service review meetings and improvement planning sessions.
  • Representing service operations in governance forums and contributing to business proposals.
  • Operational Readiness & Transition:
  • Oversight of new system transitions into operations, ensuring readiness, documentation, and training are in place.
  • Collaborating with delivery teams from project initiation to ensure long-term supportability and compliance.

Your Profile:

  • A solid foundation in IT operations and Level 2 support.
  • A minimum of 5 years' experience leading support teams, with proven ability to manage day-to-day performance and team development.

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