Front Desk Ambassador

1 week ago


Brisbane, Queensland, Australia Marriott Full time
Experience the Best in Hospitality

We are seeking a highly skilled and enthusiastic Guest Services Agent to join our dynamic team at The Westin & Four Points by Sheraton Brisbane. As a Front Desk Ambassador, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.

About the Role:

  • Provide personalized assistance to guests, including check-in, check-out, and room assignments.
  • Assist with guest requests, questions, and concerns in a timely and professional manner.
  • Ensure all interactions with guests are positive and memorable.
  • Work closely with the hotel team to maintain high standards of customer service.

Requirements:

  • 1-2 years of experience in a customer-facing role, preferably in hospitality.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of computer systems and software.
  • Able to multitask and prioritize tasks effectively.

Benefits:

  • A competitive salary of $55,000 - $65,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, superannuation, and paid leave.
  • The opportunity to work for a world-renowned brand and contribute to the success of our hotel.

About Us:

The Westin & Four Points by Sheraton Brisbane is a luxurious hotel located in the heart of the city. We offer a range of amenities and services to our guests, including a fitness center, spa, restaurant, and bar. Our hotel is committed to providing exceptional service and creating unforgettable experiences for our guests.


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