Client Success Strategist

1 month ago

Canberra, ACT, Australia Teradata Full time

Requisition Number: 218093
Job Category: Sales

About Us

At Teradata, we empower individuals with superior information to thrive. Our comprehensive cloud analytics and data platform for AI enables organizations to harness harmonized data, trusted AI, and accelerated innovation. We are dedicated to uplifting our clients and their customers, facilitating informed and confident decision-making. Leading enterprises across various sectors rely on Teradata to enhance business performance, enrich customer experiences, and achieve seamless data integration across their organizations.

Your Role

The Customer Success Manager (CSM) is a pivotal role focused on maximizing the adoption of Teradata technologies and ensuring customers realize the full value of their investments. As an advocate for Teradata, you will drive success across diverse customer outcomes. The CSM is esteemed for their expertise, skills, and empathy in addressing clients' business challenges through data and analytics at scale.

The CSM will create relevant and actionable success plans and collaborate internally to guarantee the effective delivery of associated services and support functions. Your strategies will include:

  • Fostering and managing existing customer relationships, leveraging strong executive connections to promote business growth, customer value, satisfaction, and retention within assigned accounts.
  • Establishing new relationships with both business and IT decision-makers (up to C-suite) to drive growth and adoption of current investments while identifying upselling and expansion opportunities.
  • Encouraging utilization and feature adoption of Teradata software and services by showcasing new features to enhance existing and new analytical applications, aiming to deliver additional customer outcomes.
  • Educating clients on utilizing Teradata solutions to address their most pressing business challenges.
  • Overseeing the execution of the Net Promoter Score Survey and Customer Satisfaction (CSAT) initiatives, ensuring adequate feedback and follow-up on detractors to enhance our service delivery.
  • Taking ownership of activities and issues that lead to successful outcomes for customers, ensuring their satisfaction and perceived value in renewing their contracts.

Collaboration

Customer Success Managers engage with numerous clients, including some of the most prominent and largest organizations in their respective industries, such as leading financial institutions, manufacturers, telecommunications companies, retailers, airlines, and major government entities. This position reports to the Director of Customer Success.

Essential Qualifications

  • A strong interest in and understanding of advancements in data and analytics technologies.
  • Over 5 years of experience in customer-facing roles (e.g., pre-sales, consulting, software sales).
  • Experience in promoting analytical solutions for large enterprises in either a pre-sales or customer success capacity.
  • Familiarity with Cloud technologies such as AWS, Azure, and Google Cloud.

What You Bring

You will be an effective communicator capable of confidently crafting, summarizing, and delivering messages tailored to various audiences, including users, influencers, and stakeholders. You possess strong analytical and problem-solving abilities, along with excellent organizational and interpersonal skills. Ideally, you hold a BA, BS, MBA, or MS in business, technical, or a related field, or possess equivalent professional experience.

Why Join Teradata?

We prioritize a people-first culture, recognizing that our employees are central to our success. We embrace a flexible work model, trusting our team to make decisions about how, when, and where they work. We focus on well-being, caring for our employees and their ability to thrive both personally and professionally. Our commitment to Diversity, Equity, and Inclusion is profound, fostering an equitable environment that celebrates individuals for who they are.

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