Process Mapping Manager

2 months ago

Toowong, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we're dedicated to providing exceptional products and services that safeguard our customers in times of need. Our diverse range of general insurance products protects customers on the road, at home, and on holiday, with various Car, Motorcycle, Home, Contents, Pet products, as well as Roadside Assistance, Travel, and Life insurance.

Our Culture

We're driven by a culture of 'high performance with high integrity,' which underpins our values and guides our interactions with customers, the community, and each other. We're passionate about the future and committed to attracting talented, passionate individuals who share our vision of being Australia's best insurer.

The Role

The Process Mapping Manager will lead a team responsible for mapping critical processes and procedures across Auto & General. This role will identify and document business processes, collaborate with stakeholders to input, review, and sign off on processes. The ideal candidate will possess proven people management skills, a deep understanding of process mapping techniques and technologies, and a solid knowledge of the insurance industry.

Key Responsibilities
  • Team Leadership: Lead and coach a team of process mappers to consistently develop process flows, fostering a collaborative and supportive team environment.
  • Process Mapping: Develop a consistent and efficient way of mapping processes, storing processes, and updating processes across A&G, identifying interdependencies between functions and divisions.
  • Process Optimization: Identify inefficiencies or bottlenecks that may exist between functions and propose remedial paths forward, working towards process improvements that align with overall business objectives.
  • Obligations and Controls: Work with Risk and Compliance colleagues to identify obligations associated with process steps and document corresponding controls.
  • Stakeholder Management: Interact frequently with Executives, Managers, SMEs, across the business, to obtain input, provide status updates, and drive conversations regarding process improvements.
  • Project Management: Develop a timeline of processing mapping milestones that includes prioritization and resourcing, managing against a project plan.
Qualifications and Experience
  • A minimum of 7-10 years of experience in process mapping, process improvement, or business analysis.
  • Advanced knowledge of BIC (process mapping tool) or strong experience with Visio or Lucid Charts.
  • Team Leader experience, with a demonstrable commitment to identifying talent, building capabilities, and motivating team members to achieve shared outcomes.
  • A hands-on, team-focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change-driven environment, and the ability to work autonomously while maintaining focus.
  • Knowledge of operational risk management, linkages between obligations, and mapping controls, experience of working within a 3 LoD model, and understanding the interdependencies from a business process perspective.
  • Preferred: A Bachelor's degree in a business, commerce, or technology-related field, and an understanding of the General Insurance industry.
Our Perks
  • Location: Our office is conveniently based in Toowong Village shopping centre, with access to retail, restaurants, various parking options, and public transport.
  • Extra leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually, as well as the option to purchase up to two additional weeks of leave per year.
  • Paid parental leave: We support our new parents with paid parental leave and other benefits.
  • Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.

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