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Op Shop Store Manager

2 months ago

Brisbane, Queensland, Australia RSPCA Qld Full time
About the Role

We are seeking a highly motivated and experienced Op Shop Store Manager to lead one of our thriving stores in Queensland. As a key member of our team, you will be responsible for overseeing daily operations, managing a dedicated team of staff and volunteers, and ensuring our customers enjoy a welcoming and engaging shopping experience.

Key Responsibilities
  • Represent the RSPCA Qld Op Shop team and brand through your passion for all things preloved and second-hand, creating a positive and supportive store atmosphere.
  • Work closely with the Op Shop Store Manager and Area Manager to support the goals and mission of the RSPCA Qld.
  • Maintain a high level of customer service, ensuring a positive experience for all customers.
  • Train and support volunteers, empowering them to contribute to the success of the store.
  • Drive sales to achieve set targets, utilizing your knowledge of fashion and clothing brands to create an attractive and engaging shopping experience.
  • Oversee and review all goods for sale in the store, ensuring they meet our high standards.
  • Direct and monitor the daily register opening and closing procedures, maintaining accurate records and ensuring compliance with RSPCA Qld policies.
  • Maintain and periodically review the shop's pricing list, ensuring it remains competitive and aligned with our brand values.
Requirements
  • Confident in retail and with demonstrated leadership experience in a retail environment (minimum of 2 years in a similar role).
  • Knowledge of fashion and clothing brands, with a keen eye for visual merchandising.
  • Proven visual/merchandising skills, with the ability to create an attractive and engaging shopping experience.
  • Strong written and verbal communication skills, with the ability to effectively communicate with staff, volunteers, and customers.
  • Excellent customer service skills, with a focus on providing a positive experience for all customers.
  • High level of organisational skills and attention to detail, with the ability to manage multiple tasks and priorities.
  • Sound computer skills, with experience using point-of-sale systems and other retail software.
  • Proven ability to work well under pressure, with a flexible and adaptable approach to work.
  • Ability to supervise and provide direction to a small team, with a focus on empowering and supporting staff and volunteers.
Benefits and Culture
  • Access to counselling and mental health support services, paid parental leave, flexible working arrangements, companion animal leave, and study leave.
  • On-site parking, free animal adoption options, staff discounts with retailers, free pet vaccines, and 40% off Royal Canin pet food.
  • Access to a range of learning and development opportunities, supporting your professional development and growth.
  • Countless opportunities to interact with the animals in our care, making a positive impact on their welfare.
  • Be part of a purpose-driven organisation, where the work you do has a real impact on the lives of animals.
Equity

We are an equal opportunity employer, committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.