Regional Customer Support Director

1 week ago

Australia beBeeOperational Full time $120,000 - $180,000
Job Overview

The Senior Manager, Customer Support, is a leadership role that oversees and develops the customer support organization across a designated geographic region.

Key Responsibilities:
  • Develop and implement regional customer support strategies aligned with global standards and business objectives.
  • Lead, mentor, and manage a regional support team to provide high-quality technical support for our platform.
  • Set clear objectives, establish performance standards, and provide regular feedback to enhance team productivity and engagement.
  • Foster a collaborative and customer-focused team culture, encouraging proactive issue resolution and continuous improvement.

The ideal candidate will have a strong background in technical engineering, excellent problem-solving, interpersonal, and leadership skills. They will be able to drive operational excellence, manage global teams, and develop polished presentations for executive-level audiences.

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