Customer Service Representative

5 days ago


Perth, Western Australia Credit Corp Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Credit Corp. As a Customer Relationship Manager, you will be responsible for managing outstanding accounts with clients from Australia's largest institutions.

Key Responsibilities

  • Make and receive high volume outbound/inbound calls to locate customers and investigate overdue accounts
  • Negotiate repayment plans and solutions to suit our customers' circumstances
  • Build and establish relationships with customers through rapport and trust
  • Create positive outcomes by negotiating repayment solutions
  • Problem solve and handle objections

What We Offer

  • 3 salary reviews in the first 18 months, plus uncapped bonuses
  • Flexible hybrid work opportunities, with the possibility of working from home
  • Fully paid training, with continued support and coaching
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives, including online fitness training and 24hr wellbeing support

Requirements

  • Experience in a call centre, hospitality, tourism, retail, sales or similar industries
  • Excellent communication skills, both written and verbal
  • Persistence and resilience to have challenging conversations
  • Ability to negotiate, highly desirable
  • Share a passion for results and a target driven environment
  • A natural problem solver and solution provider
  • Basic computer literacy skills
  • A desire to learn and take on feedback

Essential Criteria

  • Must be available to work permanent full-time
  • Fortnightly rotational roster, with two different shifts

About Us

Credit Corp is a leading provider of credit and receivables management services in Australia. We believe in an ethical, collaborative approach to resolving debt, empowering our customers to organise and control their finances.



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