Customer Service Representative
5 days ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Credit Corp. As a Customer Relationship Manager, you will be responsible for managing outstanding accounts with clients from Australia's largest institutions.
Key Responsibilities
- Make and receive high volume outbound/inbound calls to locate customers and investigate overdue accounts
- Negotiate repayment plans and solutions to suit our customers' circumstances
- Build and establish relationships with customers through rapport and trust
- Create positive outcomes by negotiating repayment solutions
- Problem solve and handle objections
What We Offer
- 3 salary reviews in the first 18 months, plus uncapped bonuses
- Flexible hybrid work opportunities, with the possibility of working from home
- Fully paid training, with continued support and coaching
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives, including online fitness training and 24hr wellbeing support
Requirements
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills, both written and verbal
- Persistence and resilience to have challenging conversations
- Ability to negotiate, highly desirable
- Share a passion for results and a target driven environment
- A natural problem solver and solution provider
- Basic computer literacy skills
- A desire to learn and take on feedback
Essential Criteria
- Must be available to work permanent full-time
- Fortnightly rotational roster, with two different shifts
About Us
Credit Corp is a leading provider of credit and receivables management services in Australia. We believe in an ethical, collaborative approach to resolving debt, empowering our customers to organise and control their finances.
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