Service Account Representative
1 month ago
We are seeking a highly motivated and results-driven Service Account Representative to join our team in Perth, Western Australia. As a key member of our sales team, you will be responsible for selling OTIS's range of maintenance products and services, and maintaining good customer relationships for all accounts assigned to your portfolio.
Key Responsibilities- Achieve Service sales targets in accordance with the individual plan and defined submission activities.
- Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
- Proactively maintain regular face-to-face contact with Otis Customers.
- Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements.
- Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
- Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis's products and services, resulting in direct sales with new and existing customers.
- Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.
- Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.
- Holds a Business degree or equivalent.
- Have a minimum of 5 years' experience in Frontline Sales or Key Account Management.
- Possesses strong business acumen abilities, is adaptable, and results-oriented.
- Able to manage several accounts, customer-focused, and anticipate client needs.
- Has the ability to liaise and influence all stakeholders within the organization and possesses strong relationship-building skills.
- Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.
- Strong written and verbal communication skills.
- Adaptable and works well in a team.
At Otis, we are a global industry leader with a proven legacy of innovation. We are proud to be a diverse, global team with a resilient business model. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
We put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here.
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