Luxury Hotel Operations Manager

2 weeks ago


Southbank, Victoria, Australia Crown Resorts Full time

Crown Resorts: A Great Place to Work

Crown Resorts is a renowned hospitality group offering exceptional luxury experiences. As a Hotel Duty Manager, you will play a vital role in delivering outstanding service to our guests.

The Role

As a Hotel Duty Manager at Crown Towers, you will be responsible for leading and guiding the Front Office team. Your key responsibilities will include:

  • Managing day-to-day Rooms Division Operations while maintaining Crown brand standards.
  • Motivating and leading a team of dedicated employees, ensuring a safe working environment.
  • Anticipating guest needs, providing exceptional service, and resolving any complaints or issues promptly.

About You

To succeed in this role, you will need:

  • Extensive experience in front office operations in a leadership position.
  • Experience in developing, coaching, and motivating a team.
  • Excellent communication and conflict resolution skills.

What We Offer

Crown Resorts offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for luxury hospitality, we encourage you to apply.



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