Corporate Workplace Services Expert

5 days ago

Melbourne, Victoria, Australia beBeeServicing Full time $120,000 - $145,000
Workplace Services Lead Job Description

This role delivers exceptional workplace and guest services across our offices.

You'll join an innovative team that values collaboration and service excellence, working together to create a welcoming and high-performing environment for everyone.

As the Workplace Services Lead, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging, and exciting work.

Key Responsibilities:

  • Lead, coach, and develop the Guest Liaison team, creating a high-performing, service-oriented culture across multiple sites.
  • Coordinate front-of-house operations, meeting services, and team supervision with a consistent on-site presence with some flexibility available.
  • Manage daily operations to ensure a welcoming, safe, and efficient environment for employees and visitors.
  • Oversee workplace services including lockers, mail, couriers, catering, office supplies, and amenities.
  • Maintain workplace safety and security, including onboarding/offboarding, inductions, and building access.
  • Manage contractor and supplier agreements, including service contracts and invoice approvals.
  • Act as deputy to the National Workplace Services Manager and coordinate national resource usage.
  • Travel interstate as required to support national operations, team engagement, and project delivery.

Requirements:

  • Demonstrated leadership of high-performing teams across multiple sites, with a focus on service excellence and operational consistency.
  • Proven experience delivering exceptional workplace and customer experiences in corporate settings, with a strong foundation in hospitality operations, concierge, event coordination, and meeting services.
  • Strong stakeholder engagement skills, with the ability to communicate effectively across all levels of the business.
  • Sound understanding of workplace safety, emergency protocols, and compliance requirements.
  • High level of proficiency in Microsoft Office Suite and digital workplace tools.
  • Willingness and ability to travel interstate as required.

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