IT Support Specialist

1 week ago


Alice Springs, Northern Territory, Australia Amentum Full time

Amentum is seeking an experienced IT Support Specialist to join our team. If you are a motivated professional with a passion for project delivery and stakeholder engagement, we invite you to consider this opportunity.

This role requires analyzing, evaluating, modifying, testing, and implementing site-wide information systems while providing essential support for the Operating System. You will play a key role in troubleshooting and resolving user and system issues, as well as preparing detailed application system specifications.

Responsibilities/Duties

Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.

Maintain and configure virtual servers and hardware, Cisco Call managers, VoIP phones and user accounts. Maintain accurate inventory of all IT equipment including networks configurations and drawings.

Resolve user hardware and software problems with printers, laptops and desktop PCs.

Sets up computers with software, security patches, email accounts, security and network connection settings. Provide technical support for Microsoft Windows and Linux operating systems. Correct system network problems and coordinate corrective action with third party vendors where applicable.

Support remote access issues with FTP, RDP or VPN. Document Information Technology procedures and generate manuals for custom applications

Contacts and follows up with Information Technology vendors and consultants

Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.

Researches and negotiates pricing in order to make Information Technology purchases with multiple vendors

Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace.

Any other reasonable duties as requested

Experience and Skills – Minimum Essential

Driver's License

3 years' experience

Strong communication skills and the ability to engage with varied stakeholders

Experience with MS Office operating system, VMWare, and Linux Operating Systems

Understanding of TCP/IP and networks Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful

End-user support skills

Job Details

Estimated salary: $90,000 - $110,000 per year, depending on experience

A collaborative and dynamic work environment

Opportunities for professional growth and development

Competitive salary and benefits package



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