Patient Experience Coordinator

3 days ago


Perth, Western Australia beBeeAdministrative Full time $55,000 - $76,000

Administrate with compassion and precision. This is an opportunity for a highly organized professional to join a department that values patient experience.

Main Responsibilities:

  • Welcome patients warmly, manage administrative needs with professionalism and empathy.
  • Coordinate appointments efficiently and effectively.
  • Manage referrals and communicate with healthcare providers in a timely manner.
  • Provide exceptional customer service by answering patient queries and addressing concerns.
  • Maintain accurate billing records and manage financial transactions.
  • Monitor patient progress and ensure smooth transitions between services.
  • Keep patient records up-to-date and securely stored.
  • Familiarize yourself with medical terminology and health claims processes.

Requirements & Qualifications:

  • Previous experience working in a hospital or medical practice setting is essential.
  • Familiarity with medical software is preferred.
  • A strong understanding of reception services is crucial for success in this role.
  • You must be able to work independently and collaboratively within a team environment.
  • Exceptional communication and problem-solving skills are necessary for handling sensitive situations.
  • Proficiency in Windows-based programs like Email and Word is expected.
  • BASIC knowledge of medical billing and health insurance claims is desirable.

About Us:

We value patient-centred care and strive to bring the best possible care closer to home.



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