Clinical Support Specialist
3 weeks ago
As a Clinical Support Specialist at Dedalus, you will play a critical role in delivering exceptional support for our clinical applications in the health sector. Your primary responsibility will be to provide incident and problem resolution, functional advice, and superior task management to our clients.
Key Responsibilities:
- Deliver quality task resolution focused on support and maintenance related client interactions.
- Provide functional advice both internally and externally pertaining to Dedalus Emergency Dept and Operating Room solutions.
- Utilize effective delegation and/or escalation to manage and resolve incidents within contracted service level timeframes.
- Assist the broader Clinical support team in all aspects of Incident and Problem management.
- Maintain a strong working relationship with our customers to foster collaboration and facilitate growth.
Requirements:
- 3+ years' experience in supporting clinical applications in the health sector.
- Highly proficient in written and verbal communications.
- Providing functional and/or technical support for healthcare IT systems.
- T/SQL or PL/SQL Experience.
About Dedalus:
We are a company committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world.
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