Clinical Support Specialist
6 days ago
We are seeking a highly skilled Clinical Support Specialist to join our team at Dedalus. As a key member of our Clinical Support team, you will play a critical role in providing comprehensive support for our established clinical solutions.
Key Responsibilities- Deliver high-quality task resolution focused on support and maintenance related client interactions.
- Provide functional advice both internally and externally pertaining to Dedalus Emergency Dept and Operating Room solutions.
- Utilize effective delegation and/or escalation to manage and resolve incidents within contracted service level timeframes and targets.
- Assist the broader Clinical support team in all aspects of Incident and Problem management.
- Maintain a strong working relationship with our customers to foster collaboration and facilitate growth and develop processes which support client engagement, improvement and support within the team.
- Support clients through user acceptance testing as required and work in accordance with the ITIL framework to implement and follow quality processes.
- Participate in a rotating roster for out-of-hours support of incidents.
To be successful in this role, you will need:
- 3+ years' experience in supporting clinical applications in the health sector.
- Highly proficient in written and verbal communications.
- Providing functional and/or technical support for healthcare IT systems.
- T/SQL or PL/SQL experience.
Dedalus is a leading healthcare technology company committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
We foster a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world.
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