Customer Service Team Lead Opportunity

6 days ago

Perth, Western Australia beBeeLeadership Full time $75,000 - $85,000
Customer Service Team Lead Opportunity

We are seeking a highly skilled and motivated Customer Service Team Lead to join our dynamic team. In this role, you will be responsible for leading a small customer service team and playing an integral part in building effective relationships with both internal and external customers.

About the Role:

The successful candidate will have experience in customer service, ideally in manufacturing, wholesale, or distribution. They will possess strong leadership skills, the ability to inspire and guide a team, and excellent communication, problem-solving, and relationship-building abilities.

This is a full-time role offering a competitive salary and benefits package, as well as opportunities for growth and development. The ideal candidate will be highly motivated, enthusiastic, self-driven, and customer-focused, with an aptitude to learn and further develop their skills.

Key Responsibilities:
  • Lead, coach, and motivate a small customer service team to achieve excellence.
  • Oversee day-to-day operations, ensuring orders, enquiries, and issues are managed efficiently.
  • Be the go-to problem solver, helping customers, distributors, and internal teams find solutions.
  • Monitor performance and drive continuous improvements in processes and service delivery.
Requirements:
  • Experience in customer service, ideally in manufacturing, wholesale, or distribution.
  • Proven leadership skills with the ability to inspire and guide a team.
  • Strong communication, problem-solving, and relationship-building abilities.
  • A practical, solutions-focused mindset with an eye for process improvement.
What We Offer:
  • A stable, full-time role with competitive salary and benefits in a growing organization.
  • Opportunities to make your mark and contribute to continuous improvement.
  • Annual KPI incentive program.
  • Eligibility for company share bonus after 2 years of service.
  • A dynamic and friendly team environment.

We celebrate our diverse and inclusive workforce and believe that this is crucial in building productive, motivated, and dedicated teams. Through our hiring processes, we look for various skills and abilities as well as how we can develop our company culture.

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