Administrative Support Specialist

1 day ago

Geraldton, Western Australia beBeeExceptional Full time $54,000 - $72,000
Customer Service Officer Role

About the Job

This role is responsible for making a positive impression on customers, being the face of our organization. You will use your administration skills to direct inquiries to the right area in a timely manner and provide operational support to colleagues.

Key Responsibilities

  • Balancing day-to-day tasks with strong time management and organisational skills is crucial for success in this role.
  • Providing exceptional customer service via phone and in-person is essential for building trust with our clients.
  • Utilising Microsoft suite and customer relationship management system is necessary for effective communication and data management.

Requirements

  • Excellent administration skills, attention to detail, and computer literacy are required for this role.
  • Strong verbal and written communication skills are necessary for effective collaboration and client interaction.
  • Experience in a busy reception or front-of-house role dealing with diverse groups of people is highly valued.
  • Maintaining a calm and professional approach when dealing with difficult situations is essential for de-escalating conflicts.
  • The ability to work with culturally or linguistically diverse people, ex-offenders, youth, and disadvantaged groups is crucial for providing inclusive services.

About Us

We are a national not-for-profit organisation that supports Australians to achieve economic and social self-reliance through employment services.

We value excellent customer service, integrity, and honesty in our employees and promote a positive team culture where high performance can thrive.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience, with opportunities for tax-effective salary packaging.

What We Offer

  • Ongoing career development and training opportunities.
  • A supportive and innovative work environment.
  • Opportunities for professional growth and advancement.

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