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Customer Account Manager
2 weeks ago
We are seeking a skilled professional to take on the role of Customer Account Manager. As a key member of our team, you will be responsible for managing outstanding accounts with Australia's largest institutions.
Your primary focus will be on making and receiving high-volume outbound/inbound calls to locate and establish contact with customers. You will use your exceptional communication skills to build rapport and trust with clients, resulting in positive outcomes through negotiation and solution provision.
Our ideal candidate will possess excellent problem-solving and objection handling skills, allowing them to effectively resolve customer issues and concerns.
In addition to these key responsibilities, you will have the opportunity to develop and advance your skills through our award-winning training programs and supportive team environment.
Key Skills and Qualifications- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- Persistence and resilience to have challenging conversations
- Ability to negotiate will be highly desirable
- Share a passion for results and a target-driven environment
- A natural problem solver and solution provider
- 3 salary reviews in your first 18 months + earn uncapped bonuses
- Flexible hybrid work opportunities considered in as early as 6 months
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care
- Must be available to work permanent full-time, Monday-Friday 8:30AM-5:00PM
