Disability Case Manager

3 weeks ago


Glen Iris, Victoria, Australia Hearth Support Services Full time
Relationship Manager Role at Hearth Support Services

Hearth Support Services is a NDIS Registered Service Provider with a warm and supportive culture, offering a rapidly growing organisation with exciting opportunities for career development and progression.

About the Role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth Support Services different to other support providers. Relationship Managers ensure that participants, their family members, support workers, and all other stakeholders have a clear and consistent point of contact.

Responsibilities:

  • Create and continuously develop relationships between participants and their team of Hearth Support Workers.
  • Assess participant needs, and develop Hearth's support program.
  • Report on the progress of clients, as it relates to the support provided by Hearth, and prepare submissions for NDIS plan reviews as required.
  • Maintain relationships with support coordinators, house supervisors, and other relevant external stakeholders.
  • Coordinate a weekly staff roster for each participant and proactively resolve rostering issues.
  • Accurately record case notes and client reviews that reflect forward planning in line with the participant's NDIS plan.
  • Comply with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting.

Requirements:

  • Minimum 2 years experience working as a Case Manager/Support Coordinator in community services, welfare support, disability support or social work.
  • An understanding of the NDIS and the role of a Disability Support Worker.
  • Strong administrative and communication skills, including case noting and report writing.
  • Excellent time management and organisational skills.
  • Strong interpersonal skills and high levels of resilience.
  • Working knowledge of Microsoft office suite and employee rostering systems.
  • Own car and driver's license.


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