Retail Director

1 week ago

Australia Tiffany & Co. Full time
About the Role

The Retail Director will lead sales, operations, and client service delivery in the Australian and New Zealand market, surpassing sales and profitability targets. Partnering with Store Managers, they set and execute sales strategies, inspire store teams, and ensure consistency in processes and client experience.

Key Responsibilities
  • Client Development & Client Service
    • Oversee the implementation of Company-wide sales initiatives and develop local initiatives and partnerships that complement the overall Company objectives.
    • Drive user progression in the Client Survey by coaching, considering survey questions, and promptly addressing feedback to enhance client service across teams.
    • Ensure a strong management presence on the sales floor, role modeling sales & service behaviors and coaching the team on the selling ceremony.
    • Develop effective outreach strategies, event strategies and concepts, instill an always-on private appointment culture to create unique client experiences.
    • Cultivate new and existing high-value clients for local, regional and global selling events.
    • Develop local market initiatives in partnership with Marketing, PR and CVM to create unique experiences for our existing and potential clients and maximize exposure within the community.
  • Management & Staff Development
    • Develop and elevate talent to create a high-performing team for exceptional service and sales.
    • Champion the creation and execution of a developmental plan for each employee.
    • Utilize the performance management process (monthly, quarterly and annually) to improve team performance.
    • Address significant performance issues promptly by collaborating closely with Human Resources, creating action plans, and systematically offboarding underperforming employees.
    • Proactively network within the market to build external talent pipelines and cultivate internal pipelines for leadership roles, ensuring effective succession planning.
    • Collaborate with Store Manager and Client Development resources to coach and develop talent, particularly High Jewelry Client Advisors.
  • Sales & Financial Management
    • Develop and implement strategic action plans, manage progress, review plans monthly and adjust to deliver growth targets.
    • Drive the business through the key product pillars.
    • Ensure inventory accuracy is high and shrinkage is minimized.
    • Ensure operational and audit compliance standards are met/exceeded for the market.
    • Train and empower operations resources to manage facilities, security, rostering, store administration, shipping, replenishment of merchandise and non-sales supplies.
  • Market Management & Cross-functional Teaming
    • Oversee and ensure that all visual merchandising standards are executed and adhered to in order to create a superior customer experience.
    • Manage merchandising to ensure appropriate product assortments and stock levels to maximize sales.
    • Ensure that all stores and facilities are maintained to Company standards and policies on an ongoing basis by working closely with Finance, Operations & Real Estate management, Security management.
    • Stay current on all industry/competitor news within the market.
    • Support ad-hoc projects as they arise.
  • Work Health Safety
    • Ensure the health, safety and welfare of yourself and others at work.
    • Compliance with systems put in place to manage health and safety.
    • Understanding of how to perform your job in a safe manner.
    • Adherence to established procedures for employee injury and incident reporting.
    • Compliance with Work Health Safety Management System policy and procedures.

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