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Business Operations Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeOperations Full time $80,000 - $120,000
Job Description

We are seeking an experienced Operations Manager to join our Client Accounts team. The successful candidate will play a pivotal role in driving efficiency, consistency, and performance across the team.

  • Support the development and execution of operational plans aligned with the Client Accounts strategy.
  • Lead the rollout of processes and workflows to drive efficiency.
  • Work closely with team members and various departments to ensure timely and high-quality project execution.

Operational Strategy & Execution

  • Assist in budget planning to ensure efficiency and cost control.
  • Lead operational projects including segmentation updates, system rollouts, incentive scheme deployments, and compliance enhancements.
  • Deliver projects on time, within scope, and with stakeholder alignment.

Day-to-Day Team Administration & Support

  • Act as a go-to contact for operational queries, ensuring frontline issues are resolved promptly.
  • Manage and maintain shared resources such as templates, guidelines, trackers, and documentation.

Training, Onboarding & Team Development

  • Coordinate training and onboarding for new team members, ensuring they are equipped with systems access, role clarity, and compliance awareness.

Quality Control, Process Improvement & Reporting

  • Facilitate Quality Control checks to ensure compliance with best practice standards.
  • Own and refine procedures, policies, and compliance/risk frameworks across the team.

Stakeholder Collaboration & Promotion Delivery

  • Liaise with internal teams including Partnerships and CRM to ensure smooth operational delivery and tracking of promotions.

Required Skills & Qualifications:

  • Demonstrated experience in operations, project management, or team leadership within a customer-centric or regulated environment.
  • Experience in wagering, gaming, or high-value customer management is highly desirable.
  • Strong understanding of Microsoft Office, reporting tools (e.g., Power BI).
  • Excellent problem-solving, analytical, and communication skills.

Benefits:

  • Full-time role with opportunities to work remotely.
  • Flexible working hours with ad-hoc weekend work possible.
  • A safe, fun, and inclusive culture where employees feel like they truly belong.
  • Multicultural business that values, celebrates and respects individual differences.

Others:

Due to the nature of the industry, applicants must be at least 18 years old to apply.