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Compliance Manager

1 month ago

Melbourne, Victoria, Australia Probe Contact Solutions Australia Pty Ltd Full time

At Probe Group, we're driven by a passion for innovation and a commitment to excellence. Our team is dedicated to delivering exceptional customer experiences, combining technological expertise with people, process, and data to create tailored solutions for our clients.

As a key member of our leadership team, the Group Privacy and Compliance Manager will play a critical role in overseeing and managing our compliance framework. This includes designing, implementing, and continuously reviewing and improving compliance programs to ensure adherence to applicable laws, regulations, and industry standards.

The successful candidate will have a strong background in compliance, with a focus on privacy regulations. They will be responsible for assessing risks, developing mitigation strategies, and maintaining accurate records of compliance activities. The Group Privacy and Compliance Manager will also work closely with various departments to promote a culture of integrity and ethical conduct.

Key Responsibilities:

  • Compliance Strategy and Advisory: Develop, implement, and manage a compliance program aligned with regulatory requirements. Assess company operations to identify risks and develop mitigation strategies.
  • Auditing: Regularly audit Probe CX compliance procedures and operational practices to identify weaknesses and recommend improvements.
  • Incident Response and Reporting: Monitor and manage compliance incident reports, leading investigations and ensuring appropriate corrective actions.
  • Licensing: Assist with license renewals, including debt collection licenses, and notify regulatory bodies of any relevant changes.
  • Risk Management: Identify, assess, and mitigate compliance risks in Probe CX business activities, regularly reviewing control measures.
  • ESG: Support Probe CX's ESG strategy, focusing on data governance and compliance.

About You

You are an experienced compliance professional with a strong background in privacy regulations. You excel at identifying risks, implementing solutions, and managing compliance programs. Known for your strong communication skills, you can explain complex concepts clearly and work collaboratively across teams. You're a natural leader who thrives in fast-paced environments, meeting deadlines while upholding high ethical standards.

Skills and Experience Required:

  • Minimum of three years' experience in a compliance role with a focus on privacy compliance
  • Strong analytical skills to assess risks and implement effective solutions
  • In-depth knowledge of local, state, and national laws, standards, and codes, including privacy regulations
  • Ability to analyse incident reports, identify trends, and produce stakeholder reports
  • Strong leadership skills to drive compliance initiatives and ensure timely execution
  • Collaborative and able to work cross-functionally with internal and external stakeholders
  • Commitment to ethical standards and high levels of integrity
  • Excellent communication skills to explain compliance concepts to diverse audiences
  • Ability to manage multiple deadlines in a fast-paced environment
  • Solid understanding of legal requirements, including Privacy and Australian Consumer Law
  • Australian Citizenship
  • Melbourne Based