Unlock Business Growth
4 days ago
Unlock Customer Potential
Job Description:As a Customer Success Manager, you will play a pivotal role in building lasting partnerships with customers and unlocking their full potential.
- Drive Retention & Renewals: Proactively manage customer relationships, address challenges, and deliver value to secure renewals and reduce churn.
- GrowCounts: Identify upsell opportunities across software modules, collaborating with partners to achieve customer goals.
- License Migration: Guide customers through transitions from perpetual licenses to subscription-based models, demonstrating clear ROI and business value.
- Custome Advocate: Build trusted relationships with senior stakeholders, ensuring their voice is heard across product, sales, and support teams.
- Adoption & Engagement: Deliver training, best practices, and tailored success plans to help customers unlock the full potential of their software solutions.
- Measure Success: Track key metrics such as renewal rates, upsell revenue, and license migration progress, maintaining accurate CRM records.
- 3-5 years' experience in customer success, business development, or related roles in software.
- Proven track record of achieving GRR (Gross Revenue Retention) and NRR (Net Revenue Retention) targets.
- Strong stakeholder management and negotiation skills.
- Skilled in CRM tools and customer success platforms.
- A self-starter with excellent organisation, communication, and time management skills.
- Quick to learn new technology and able to align solutions to complex business challenges.
- Comfortable with a hybrid working model and occasional travel.
You will be part of a team that empowers businesses with innovative financial, people, and operational solutions.
- Bachelor's degree in finance, accounting, business, or a related field.
- Background in accounting, finance, or ERP applications.
- 2+ years' experience in partner acquisition.
- Strong professional network in ERP/accounting.
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