Transition Manager

3 days ago

Sydney, New South Wales, Australia beBeeGrowth Full time $90,000 - $120,000
Job Overview

At our organisation, we strive to create genuine, lasting homes for people with disabilities. Our vision is to provide modern, purpose-built 'forever homes' in vibrant communities where residents feel connected and proud.

We are seeking a professional who shares our passion for creating supportive environments that offer comfort, security, and independence while respecting each resident's privacy. As part of our team, you will play a vital role in supporting residents to live with dignity, confidence, and happiness in a place they truly call home.

The Intakes & Transitions Manager is responsible for managing the full participant journey from initial enquiry and eligibility checks through to tenancy—ensuring residents a seamless and supported transition into their new home.

Key Responsibilities
  • Business Development and Partnerships
    • Attend industry events and stakeholder meetings as required.
    • Assist in lead generation from initial outreach through to signed collaboration agreements.
    • Work alongside the Head of Growth to ensure new sites are launched successfully and vacancies are filled efficiently.
  • Community Engagement & Intakes
    • Manage participant journeys from BD handover to tenancy, ensuring smooth transitions.
    • Conduct initial assessments, reviewing participant plans & profiles and verify SDA or CHP eligibility & funding.
    • Work alongside the Tenancy & Asset Management team to conduct regular site visits and tours with potential participants and stakeholders.
    • Maximise CRM efficiency to optimise contact strategies and gain customer and business insights.
    • Support vacancy reporting and funding set-up in Proda/PACE to ensure timely claims processing.
    • Work with the Finance team to ensure new participants endorse MyLife Housing/Habitat SDA as their SDA provider.
    • Liaise with participants and/or Support Coordinators regarding new and updated NDIS plans.
    • Provide lead and vacancy data and commentary for fortnightly meetings and management reports.
  • Tenancy & Retention
    • Support the tenant retention strategy, including newsletters, mini strata, discounts, events and other engagement initiatives.
Capabilities and Experience
  • We are looking for someone who is collaborative, proactive, and thrives in a dynamic environment. You are solutions-focused, resourceful under pressure and motivated to deliver outstanding results.
  • Strong customer relationship and stakeholder management skills.
  • Minimum three years demonstrated experience in transitions, or business growth and development.
  • Solution-focused with well-developed problem-solving skills.
  • Outstanding written and verbal communication and influencing skills.
  • Values that align with our organisation's mission.
  • Working knowledge of CRM systems and Microsoft Office suite.
  • Current NSW Drivers Licence and a willingness to travel to various locations.
  • Relevant NDIS screening checks maintained and current.
Desirable Qualifications
  • Experience in SDA or NDIS (or a strong desire to learn and grow in the sector).
  • Understanding of the NDIS, particularly in relation to SDA.
  • Ability to read and interpret Allied Health Reports, e.g. Occupational Therapy reports.
  • Experience navigating NDIA funding and NDIS systems; background in social, community, affordable or disability housing.

Reporting Line: Head of Growth & Partnerships

Location: Based at our office. You will also be required to spend time at our sites and other locations.

How to Apply: Send your CV and cover letter.

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