IT Helpdesk Administrator Assistant

1 week ago

Brisbane, Queensland, Australia beBeeSupport Full time $75,000 - $105,000
IT Support Specialist Role

This is a fantastic opportunity to join our dynamic IT team as an IT Support Specialist. In this role, you will be the first point of contact for internal customers to log IT-related issues.

You will use the IT Service Management solution ServiceNow to manage tickets as they are logged, either resolving the issue immediately or escalating it to Level 2 or Level 3 support agents or to external resolver groups.

About The Job

The successful candidate will have strong customer service skills and be able to provide high levels of support to our internal customers.

The ideal candidate will have relevant Microsoft certifications supporting client Operating Systems and experience working in the IT sector.

  • Key responsibilities:
  • Ticket management: Manage tickets as they are logged using ServiceNow.
  • Customer service: Provide high levels of customer service to internal customers.
  • Issue resolution: Resolve IT-related issues or escalate them to Level 2 or Level 3 support agents or to external resolver groups.
What Qualifications You Should Have

We are seeking applicants who possess the following qualifications:

  • Mandatory qualifications:
  • Relevant Microsoft certifications: Relevant certifications supporting client Operating Systems.
  • Experience in IT sector: Experience working in the IT sector.
  • Customer Service: Strong customer service skills.
What We Offer

We offer a range of benefits including long weekends every second week with a 9 day fortnight, individualised Flexible Working Arrangements and access to exclusive employee discounts.

  • Long weekends: Long weekends every second week with a 9 day fortnight.
  • Flexible Working Arrangements: Individualised Flexible Working Arrangements.
  • Employee discounts: Access to exclusive employee discounts.

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