Customer Relations Officer

1 month ago


Lakes Entrance, Victoria, Australia Calvary Care Full time
About the Role

The Customer Relations Officer is a key position within our team, responsible for supporting the Home Manager in achieving occupancy targets. This role involves building strong relationships with facility staff, residents, and their families to ensure a seamless transition and a positive experience for all.

Key Responsibilities
  • Practice in accordance with Calvary's policies and procedures, as well as relevant government regulations.
  • Work collaboratively with the Home Manager to optimize occupancy and achieve business objectives.
  • Develop and maintain effective relationships with residents, their families, and facility staff.
  • Ensure accurate and timely completion of administrative tasks, including paperwork and room preparation.
  • Provide exceptional customer service and support to residents and their families.
Requirements
  • COVID-19 vaccination is a mandatory requirement.
  • Influenza vaccination is also mandatory.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proven experience in a customer-facing role, preferably in a healthcare or aged care setting.
  • Knowledge of administrative practices and procedures.
  • Ability to learn and adapt to new systems and technologies.
What We Offer
  • NFP salary packaging benefits.
  • Discounted health insurance and gym memberships.
  • Paid parental leave.
  • Training and development opportunities.
  • A supportive and inclusive work environment.


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