Department Manager

3 weeks ago

Taylors Lakes, Victoria, Australia JD Group Full time

About JD Group

JD Group is a leading global sports fashion retailer, known for its high-quality products and exceptional customer service. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

The Role

We are seeking a Department Manager to lead our department team and provide exceptional customer service to every JD customer. As a Department Manager, you will work closely with the store's Management Team and be responsible for creating great in-store experiences, maintaining the merchandising & visual standards, and delivering the financial results for your department.

Key Responsibilities

  • Model exceptional customer service, every customer, every time
  • Coach team to deliver exceptional service and a 'service over task' environment
  • Actively gain, maintain, and share product & brand knowledge for your department
  • Support management team to improve financial performance within your department
  • Work with back of house team to ensure product availability
  • Uphold company standards and deliver store visual excellence

What We're Looking For

  • 2-3 years leadership experience within retail or like industry
  • You are passionate about delivering an amazing service experience for our customers
  • You have a positive attitude, with capacity to create a motivating environment for your team
  • You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner
  • Thrives in a fast-paced, ever-changing environment
  • Openly shares knowledge with the wider team to achieve common goals
  • Desire to develop yourself; your career, and learn new skills
  • Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

What's in It for You?

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve, and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees

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