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ServiceNow Platform Administrator

1 month ago

Melbourne, Victoria, Australia IT M S Full time
Job Title: ServiceNow Platform Administrator

We are seeking a highly skilled ServiceNow Platform Administrator to join our team at IT M S. As a key member of our infrastructure engineering team, you will be responsible for the day-to-day administration of our ServiceNow platform, ensuring its stability and usability across production and non-production environments.

Key Responsibilities:
  • Provide technical expertise and guidance on best practices and standards for ServiceNow administration
  • Maintain the stability and usability of the platform, performing application maintenance, performance monitoring, and error identification and remediation
  • Drive the adoption of current and new features/functionality through live employee sessions and other correspondence
  • Design, develop, configure, and customize ServiceNow applications and services for the Employee Center application
  • Develop a roadmap to deliver new functionality across Employee Center and Virtual Agent conversations and functionality
  • Monitor and respond to end-user feedback, ensuring Employee Center content is relevant and organized
  • Coordinate with platform architects to establish a solid foundation and drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
  • Lead upgrade planning and execution, responsible for instance security governance and standards, and manage instance security, user/group access, administration, access control lists
  • Manage support for incidents, provide configuration assistance to developers, and drive the adoption of new features and functionality
  • Lead technical conversations and assist in training and mentoring of more junior staff

Requirements:

  • Certified ServiceNow Platform Administrator
  • Strong foundation in the ServiceNow platform, either as a platform admin or developer
  • ITILv4 certified
  • Undergraduate degree in Computer Science or related fields preferred
  • 3-5+ years of relevant experience
  • Excellent written and verbal communications skills
  • Ability to work within a complex business environment
  • Highly motivated to work on large and complex solutions
  • High degree of emotional intelligence and strong story-telling capabilities with proven ability to manage stakeholders at all levels of an organization