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Strategic Business Growth Lead

2 weeks ago

Chatswood, Australia beBeeStrategic Full time $180,000 - $200,000
Job Overview

The Strategic Business Growth Lead is responsible for spearheading the company's relationship management and growth strategy with partners and key clients. This role requires high levels of energy, commitment, and the ability to influence organisational decisions based on sound business acumen to achieve results.

Main Responsibilities:
  • Develop and execute a comprehensive portfolio plan incorporating strategic initiatives and tactics to maximise portfolio commercial growth (including Gross Profit, Merchant Adds) and customer engagement and success (including SLAs, NPS, CSAT)
  • Collaborate with internal stakeholders to develop business plans with select partners and customers, aligning mutually agreed commercial targets. Manage execution of these plans through cross-functional collaboration.
  • Foster a high-performing team by coaching and developing the PRM team around relationship management best practices to drive high performance and conversion rates.
  • Design and implement efficient processes to ensure seamless transition of new partnership opportunities from the Partnerships team to the Partner Relationship Management team and Merchant sales team, driving growth and expansion.
  • Elevate the relationship management function to drive business success and client satisfaction by implementing process improvements and strategic enhancements.
  • Develop targeted enablement and communication strategies to collaborate effectively with internal cross-functional teams, ensuring partner success and alignment.
  • Drive continued execution of developed GTM plans to engage and empower supporting teams, including API services and customer support in both organisations, to manage client onboarding, activation rates, and case management service level agreements.
  • Triage customer issues and cases by working closely with internal department heads, including Support, Integration Services, Marketing, Finance, and IT.
  • Partner with the API Services Team, Merchant Onboarding Team, and Product team to drive continuous improvement and meet evolving client needs.
  • Proactively identify and recommend innovative solutions and process improvements to facilitate business adaptability and responsiveness to changing market dynamics and client requirements.
Requirements:
  • Demonstrated leadership expertise to establish a high-performing culture, fostering direction, behaviour, pace, and accountability within the team.
  • Exceptional relationship management and strategic relationship management skills, with a proven track record of building and maintaining strong partnerships.
  • Superior sales negotiation skills, with the ability to negotiate complex deals and secure mutually beneficial outcomes.
  • Strong commercial vision and business acumen, with a deep understanding of market trends and client needs.
  • Excellent numeracy and communication skills, with the ability to analyse data and present insights to inform business decisions.
  • Good conceptual understanding of API approaches, use cases, and technologies, with the ability to apply this knowledge to drive business growth.
  • Strong analytical skills and problem-solving abilities, with a keen eye for detail and a proactive approach to resolving complex issues.
  • Demonstrated capacity to develop and maintain strong working relationships and collaborations with diverse stakeholders, both internal and external.
  • Strong financial literacy and commercial acumen, enabling timely decision-making and informed business planning.
  • Proven sales track record, with a focus on driving revenue growth and expanding client relationships.
  • Exceptional business and commercial skills, including strategic thinking, concept development, and high-level strategy formulation.
  • Outstanding written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation.
  • Excellent teamwork skills and ability to work collaboratively with people across all levels of the organisation.
  • Passion for delivering exceptional experiences both internally and externally, with a focus on customer satisfaction and loyalty.