Tenancy Services Team Lead

1 week ago

Australia Housing Plus Full time

About Housing Plus

Housing Plus is a leading non-profit community services provider with a 40-year history, delivering housing, domestic violence, homelessness, and other community services in New South Wales.

We operate in the Central, Western, and Hunter regions of NSW, with offices in Orange, Bathurst, Mudgee, Dubbo, and Parkes.

Our Mission

Our purpose is to achieve healthy, engaged, and vibrant communities where individuals can thrive and build a promising future for their families.

Job Summary

We are seeking an experienced Tenancy Services Team Lead to join our team in either our Dubbo or Mudgee offices.

Key Responsibilities

  • Operational leadership of Housing/Leasehold Officers across their geographic portfolio to deliver best practice community housing and support services.
  • Leading the team, delivering on operational performance, supporting and sustaining tenancies, and innovation.
  • Resource management, including training and developing team members, supporting team members with escalated or complex issues, and reviewing and implementing operational policies and procedures.
  • Collaboration with internal teams to support improved social outcomes within the communities we operate, including Homelessness, Domestic and Family Violence, Initial Transition Services, Opportunity Pathways, and external partners.

Requirements

  • Well-developed leadership skills and ability to manage, lead, and train a diverse team of staff.
  • Previous experience within the social housing or community services sector.
  • Demonstrated experience in identifying key stakeholders and establishing effective relationships in line with organisation's operational goals.
  • Sensitive to the needs of clients from highly diverse backgrounds, with a flexible worldview, emotional maturity, and equitable approach.
  • High degree of drive, initiative, motivation, and outcome orientation, with the capacity to deal with multiple and often conflicting priorities.
  • Strong problem-solving, analytical, and negotiation skills in difficult circumstances, including dealing with aggressive and/or distressed clients.
  • Effective written and verbal communication skills with the ability to build and maintain productive internal/external relationships.

What We Offer

  • A chance to make a significant contribution to our organisation and community.
  • The opportunity to be part of a dedicated team who are passionate about what they do.
  • Learning and development opportunities.
  • A health and well-being program.
  • Reward and recognition.
  • Salary packaging.

Classification and Salary

The Tenancy Services Team Lead is classified as a Level 6.1 under the SCHADS Award, which equates to $106,674 per annum. This will also increase on an annual basis in line with the pay points in the Award.

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