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Hospitality Team Lead

2 months ago

Australia Chandon Full time

We are seeking a highly skilled and experienced Hospitality Supervisor to join our management team at Chandon. As a key member of our team, you will be responsible for leading and coaching our hospitality staff to deliver exceptional customer service and experiences.

Key Responsibilities:

  • Lead by Example: Uphold a standard of excellence in customer service and Cellar Door operations, demonstrating a commitment to quality and attention to detail.
  • Coach and Develop Staff: Provide guidance and training to our hospitality attendants to enhance their skills and knowledge, ensuring they are equipped to deliver exceptional service and experiences.
  • Promote a Positive Culture: Foster a culture of teamwork, positivity, and excellence, encouraging open communication and collaboration among team members.
  • Support Management Team: Collaborate with the management team to supervise staff, manage costs, and maintain inventory levels, ensuring the smooth operation of the Cellar Door.
  • Ensure Premium Presentation: Oversee the presentation of the Cellar Door and all merchandising and advertising materials, ensuring they meet the highest standards of quality and excellence.

Requirements:

  • Experience: Proven experience working in a similar role, supervising staff in a premium hospitality venue and fostering a high-performing environment.
  • Customer Service Skills: Strong customer service skills, dining service skills, and sales results, with a focus on delivering exceptional experiences.
  • Coaching and Development: Proven skill in coaching and developing staff, delivering training modules, and enhancing staff performance.
  • Operational Capability: Operational capability across all functions of a Cellar Door or similar environment, with a focus on efficiency and effectiveness.
  • Flexibility: Ability to work 5 daytime shifts per week, including weekends and public holidays, with a flexible approach to meeting business needs.