Claims Service Consultant

4 weeks ago

Brighton Council, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role

We are seeking a highly skilled and experienced Claims Service Consultant to join our team at Allianz Australia Services Pty Ltd. As a Claims Service Consultant, you will be responsible for managing a national-based portfolio of motor claims and handling inbound/outbound calls.

Key Responsibilities

  • Providing excellent customer service to our customers in a timely manner
  • Maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers
  • Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues

About You

  • High level of customer service experience, ideally within a claims environment
  • Insurance knowledge/background would be highly desirable
  • Ability to multi-task and work in a fast-paced environment
  • Excellent communication skills (both written and verbal)
  • Confidence to learn, access and use different systems and software
  • Strong attention to detail
  • A team player attitude, with a focus on supporting and respecting others

What's on Offer

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
  • Insurance products, deals, and discounts across a great range of retail, tech, and travel brand and offers for health and well-being
  • Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

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