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Digital Care Specialist Role
3 weeks ago
This is an exciting opportunity to work in a dynamic environment as a Digital Care Specialist. You will play a vital role in delivering support to customers through digital channels, including live chat, email, and social media.
Key Responsibilities:- Resolve customer enquiries over asynchronous live chat, email, social media and voice mail follow-up
- Maintain a professional but relaxed and friendly engagement with customers during interactions
- Ensure a focus on exceptional customer experience as measured through quality assurance, customer service surveys, first contact resolution rate, and a range of customer-focused KPIs
- A customer-first mindset, with a go-getter attitude, focused on solutions, not problems
- 12 months+ working in a Customer Service environment (preferred)
- Advanced understanding of PC applications (preferred)
- Experience using web-based CRM systems (e.g. Freshworks, Salesforce, Zendesk, Siebel) (preferred)
- Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile' - Access to a free mobile plan
- 'Stay Connected NBN' - Access to a free NBN 100 plan
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
