Digital Design Advisor

About us Hammond Care is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need.
As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs.
Hammond Care provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.
About the role As Digital Design Advisor, you're an expert at taking a complex brief, teasing out the requirements, and delivering an end-to-end digital experience that meets the needs of the business and delights the user.
Through the development and maintenance of our consumer-facing digital platforms, you will help drive outcomes across our residential, home care, healthcare and hospital portfolios.
This role reports to the Digital Manager, and is part of the in-house creative studio consisting of digital specialists, designers and content creators.
You will work closely with the wider marketing and consumer experience team to accelerate Hammond Care's goal of shaping the sector and improving the quality of life for people in need.
This is a permanent full time role with hybrid working opportunities based at our contemporary offices at St Leonards.
What we can offer you We care about your wellbeing at Hammond Care and as a result offer a wide range of health and lifestyle benefits including: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)Additional leave purchase options and 14 weeks paid parental leave Flexible working options Discounts on everyday products and services Discounted healthcare memberships - access to network of fitness centres and pools for employees and families Free access to independent counselling support for employees and families Health & Wellbeing programmes Reward & Recognition programmes Referral bonuses Career and professional development opportunities Key Responsibilities include Lead digital project delivery, owning the vision and execution for digital builds – from whole websites to single landing pages, email templates and digital enquiry pipelines.
Work closely with marketing and business stakeholders to ensure digital projects are delivered on time, on brief and on budget.
Develop user experience wireframes, prototypes and design documents, and translate these designs into conversion-driven websites and marketing emails.
Support paid media specialist in setting up campaign tracking and reporting through Google Tag Manager and Google Analytics.
Work with the consumer experience team to better understand the user, their needs and goals, and improve existing processes and platforms to meet these goals.
Offer strategic advice and build support on email marketing campaigns, internal email communications and automated lead nurture campaigns.
Contribute to the maintenance of Hammond Care's marketing CRM through data collection, audience segmentation and adherence to data privacy requirements.
Work within established project management frameworks, while also looking out for ways to improve our processes to work more efficiently and effectively.
Contribute to the maintenance of documentation to ensure the accuracy, repeatability and standardisation of key processes.
Actively promote safe work practices in the workplace during all activities consistent with Hammond Care's policies and comply with all WH&S legislation, policies and procedures.
About You At least 2 years demonstrated experience in a digital marketing or web development role, with strong user experience design fundamentals and experience building websites with Hub Spot or a similar CMSYou have an eye for the needs of the user in everything you do Experience leading project delivery from brief to build, preferably within an agency or team environment Hands-on experience handling customer data in a CRM such as Hub Spot or Salesforce Experience with Figma or other wireframing / prototyping tools Good understanding of digital reporting tools such as Google Analytics, with knowledge of website tagging for digital campaign reporting a bonus Basic understanding of HTML, CSS and Java Script An analytical problem-solver with good decision-making skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Power Point You're an empathetic and compassionate person who has a heart for Australians in need.
Commitment to engage and align with Hammond Care's mission, motivation and mission in action How to Apply If you are ready to make a difference with Hammond Care, apply now For any specific queries please contact talent@hammond.com.au.
Pre- Employment Checks All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks Hammond Care is committed to creating an inclusive workplace that promotes and values diversity and inclusion.
We strive on creating an equal employment environment where everyone from any background can be themselves.
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