Administrative Service Manager

2 weeks ago

Wollongong, New South Wales, Australia beBeeLeadership Full time $65,000 - $110,000

Leadership Opportunity

This is a permanent full-time opportunity to lead administrative personnel in a busy healthcare environment.

The successful candidate will be responsible for providing effective management, leadership and direction to ensure efficient operation of the front office area and provision of high-level administrative services.

Duties:

  • Manage operational aspects of the front office, reception, switchboard, consulting suites, and admissions areas including daily service requirements within these areas.
  • Provide support, assistance and leadership to staff as required.
  • Ensure customer standards are delivered in accordance with required standards.
  • Ensure Health Fund checks and eligibility checks are done accurately and timely.
  • Ensure smooth operation of outpatient consulting suites and adequate administrative support for consultant psychiatrists.
  • Maintain efficient document control measures across the department.
  • Ensure administrative functions support clinical functions and all requests for service are undertaken in a timely manner.

About You:

  • You will have exceptional communication skills both verbal and written.
  • The ability to lead, motivate and develop others to achieve results.
  • Commitment to delivering exceptional customer service will be key to your success.

Requirements:

  • Exceptional stakeholder management skills.
  • Previous experience in a medical environment.
  • Experience working with Patient Administration Software and Practice Management Software.
  • Knowledge of health fund contracting system.
  • Demonstrated commercial acumen.
  • Excellent computer skills (MS Office package).
  • Knowledge of Private Health Care System.
  • Knowledge of Medicare and DVA gazettes and rule interpretation.
  • Knowledge of worker's compensation billing systems.

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