Chief Quality Assurance Officer

3 days ago

Saint Leonards, Victoria, Australia RSL Lifecare Full time

RSL LifeCare is a social purpose organisation providing leading aged care, retirement living, and veteran support services. We aim to make significant transitions in life meaningful for veterans, seniors, and their families.

We have over 110 years of legacy and dedicated teams across 60 sites in NSW and the ACT. Our purpose drives us every day: to enrich the lives of veterans and seniors.

As our new Regional Quality Manager, you will be assisting the Clinical Governance team. Your primary responsibilities will include supporting the establishment and maintenance of quality and clinical governance systems and processes across all business functions.

This role is responsible for facilitating continuous improvement measures by identifying, monitoring, and actioning activities to improve quality indicators, resident outcomes, and experience.

  • You will develop and lead a high-performing quality-focused culture.
  • Lead the implementation and maintaining of RSLLC Clinical Governance Framework Quality Framework.
  • Drive the effective engagement and use of local teams with the RSL LifeCare Quality Management Systems.
  • Monitor compliance with quality assurance activities, including audit schedules, and address any issues identified.
  • Assist in preparing responses to external bodies, such as the Aged Care Quality and Safety Commission, within designated time frames.
  • Engage with and support National Clinical Governance focus areas, review best practice initiatives, and recommend strategies to improve care standards and effectiveness.
About You:

We are seeking an experienced professional with a Bachelor's degree or equivalent in a relevant field, such as nursing, quality management, or related discipline. Minimum 3 years' Quality Management experience within the health or aged care sector is required.

  • Able to travel interstate
  • Ability to build and maintain effective key stakeholder relationships with both internal and external groups
  • High level interpersonal and influencing skills, including the ability to foster effective working relationships with line managers and gain cooperation in the development and implementation of processes and/or projects.
  • Proven ability in quality management and regulatory compliance using a team building approach through mentoring, support, and staff development
  • Sound understanding of the Aged Care Quality Standards and guidelines
  • Excellent communication skills (verbal and written)
  • Australian Working Rights

We offer a range of benefits, including not-for-profit tax benefits, staff discounts, team-building activities, wellbeing days, and volunteering opportunities.

Salary: $120,000 - $150,000 per annum, depending on experience.

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