Business Development Customer Service Specialist

2 days ago


Perth, Western Australia Commonwealth Bank of Australia Full time

We are seeking an experienced and dedicated Business Development Customer Service Specialist to join our Records Management Team in Bankwest Retail Lending Operations. This role will provide an opportunity to work with a dynamic team and contribute to the delivery of exceptional customer service.

As a key member of our team, you will be responsible for providing superior levels of internal and external customer service by responding to, managing and resolving customer and stakeholder enquiries through mailboxes.

You will also prepare and dispatch approved home loan contracts and card letters to customers, relevant documents to solicitors for paper based settlements, scan incoming documents sent by customers and solicitors, actioning returned mail, making sure relevant documents and collateral details are correct after settlement etc.

This role requires sound risk management practices, identifying and responding to business risks, processing transactions within agreed turnaround times and consistent accuracy in a high volume environment.

We are looking for someone who has prior experience in a product or process environment or extensive customer service experience, exposure to the lending process would be highly advantageous but not essential.

The ideal candidate will have the ability to learn and handle multiple tasks to support customers, a growth mindset with an interest and motivation to continuously learn new skills and develop your capabilities within the role.

We offer a competitive salary package, estimated at $60,000 - $80,000 per annum, depending on location and experience.

This is an office-based role located in Perth CBD, which provides a great opportunity to work in a supportive team environment and grow your career.



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