Global Workforce Optimization Specialist

5 days ago

Sydney, New South Wales, Australia beBeeEmployee Full time $100,000 - $140,000

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company's WorkForce Suite adapts to each organization's needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world's most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, managing your global workforce should be easy, less costly, and more rewarding for everyone.

More than one thousand organizations with over four million users in over eighty countries rely on these solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR goals on a global basis.

Key Responsibilities:

  • Build relationships and trust with customers through open and interactive communication
  • Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance

Required Skills and Qualifications:

  1. Prior technical/system support experience in a customer-facing role is highly preferred
  2. Experience with SQL and writing complex queries
  3. Excellent oral and written communication skills
  4. Prior customer service experience is highly preferred
  5. Must work well as a team member and individually
  6. Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages
  7. Experience or background in HR, Payroll, or Time and Attendance preferred
  8. Must be able to join an on-call rotation and cover evenings/weekends as necessary

Benefits:

  • Performance Bonus
  • Career Development and Training – Be the CEO of your career
  • Diversity, Equity, and Inclusion Initiatives including committees such as:
    - Women for Inclusion
    - Age: Unity Beyond Years
    - Racial Equality/Discrimination
    - Mental and Physical Ability
    - WorkForce Pride Network
    - Global Perspectives
    - Band of Veterans
    - Health and Wellness / Gym Reimbursement
    - Parental Leave

This job description is not intended to be all inclusive, and you will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, we advocate for and promote a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

We are an Equal Opportunity Employer.

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