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Cloud Support Specialist

2 months ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our customers, helping them to get the most out of our cloud services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and web/live chat
  • Apply advanced troubleshooting techniques to resolve complex technical issues
  • Collaborate with internal teams to reproduce and resolve customer issues
  • Develop and present training to new hires and customers
  • Participate in process improvement initiatives and contribute to the development of new tools and scripts
What You'll Need
  • Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Good knowledge of network security, OS, and networking fundamentals
  • Experience with cloud computing, virtual server environments, and load balancing
  • Strong problem-solving skills and ability to work in a fast-paced environment
Why AWS?

At AWS, we are committed to providing a diverse and inclusive workplace where our employees can grow and develop their careers. We offer a range of benefits, including career development opportunities, training programs, and a hybrid work model that allows you to work from home or in our offices.

We are an equal opportunity employer and welcome applications from candidates of all backgrounds. If you are passionate about cloud computing and customer support, we encourage you to apply for this exciting opportunity.