Visionary Technology Leader

3 weeks ago

Sydney, New South Wales, Australia TrooCoo Full time
About Our Client:
TrooCoo is seeking a highly skilled Head of Technology to lead our technology strategy and operations. This role is pivotal in enhancing service delivery and driving operational efficiency within the company.

Key Responsibilities:
  • Enterprise IT Service Delivery: Drive the organisation's shared technology capabilities, including Strategy & Enterprise Architecture, PMO & Portfolio management, ITSM & Operations management, Platform and Application Management, and Vendor management.
  • Team Leadership: Lead a diverse, multidisciplinary team, fostering a culture of collaboration and accountability.
  • Define and track KPIs to ensure performance excellence.
  • Continuous Improvement: Cultivate a culture of service enhancement by identifying and eliminating waste, focusing on stakeholder satisfaction.
  • Performance Insights: Establish and maintain service levels and performance objectives, analysing data to inform decision-making and identify service optimisation opportunities.
  • Legacy Systems: Oversee the management of legacy infrastructure and lead the transition from legacy technologies, ensuring minimal disruption to services.
  • Commercial Oversight: Manage budget planning, strategic sourcing, and supplier governance while maintaining a contracts register to ensure compliance and guide contract renewals or negotiations.
  • Service Desk Optimisation: Improve service desk operations and request fulfillment processes to align with business service expectations, enhancing efficiency and responsiveness.
  • Cost Optimisation: Proactively manage cloud services for cost-effective resource consumption.
  • Stakeholder Engagement: Collaborate with executive sponsors and key stakeholders to drive strategic initiatives and meet business objectives.

Required Skills & Knowledge:
  • Proven leadership experience in managing and integrating diverse teams.
  • Strong talent development and mentoring capabilities.
  • Exceptional planning, coordination, and stakeholder engagement skills.
  • Knowledge of Agile, Lean, or similar methodologies.
  • Experience in supplier management and high-value contract negotiations.
  • Strong analytical and problem-solving abilities.
  • Solid commercial acumen and risk management skills.
  • Experience in large corporate environments or managed service providers.

Qualifications & Experience:
  • Master's degree in Business Administration, Information Technology, or a related field.
  • A minimum of 10 years of experience in management of shared services (Architecture, PMO, ITSM & Operations, Vendor management), preferably within a large corporate environment.
  • Relevant training or certifications in the capability domains managed by the role.
  • Demonstrated experience in transformational change and governance frameworks.
  • Experience in the financial services industry is preferred.

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