Aftersales Professional

4 days ago

Logan City, Queensland, Australia beBeeAftersales Full time $60,000 - $90,000
Job Overview

Aftersales professionals develop and execute strategies to achieve financial, marketing, and sales objectives.

Key Responsibilities:
  • Create After-Sales Strategies & Budgets: Develop and implement after-sales plans and budgets to meet departmental targets.
  • Lead & Motivate Team Members: Manage and inspire a team of after-sales specialists to deliver exceptional customer service.
  • Customer Satisfaction: Ensure high customer satisfaction by addressing inquiries, concerns, and complaints in a timely manner.
  • Operational Efficiency: Oversee the efficient operation of the after-sales department, including service reception, workshop management, parts control, and inventory management.
  • Compliance & Continuous Improvement: Ensure compliance with relevant regulations, monitor profitability, and collaborate with other departments to optimise processes and stay updated on industry trends.

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