Automotive Warranty Manager

6 days ago

Cumberland City Council, Australia beBeeWarranty Full time $90,000 - $120,000

We are seeking an experienced professional to oversee warranty operations across various brands. This role involves conducting pre-approval and claim adjudication, analyzing warranty data for trends and risks, ensuring best practices in policy application, training teams and dealerships on warranty processes, supporting audits and ensuring compliance, maintaining reports on compliance and performance, and assisting in developing new warranty programs.

This position requires strong understanding of Australian Consumer Law, federal compliance, and warranty regulations. The ideal candidate will have expertise in warranty policies, procedures, pre-approvals, and claim processing from both OEM/Distributor and Dealer environments. Experience with OEM/Distributor Warranty Management Systems and Dealer Management Systems is also highly desirable.

The successful candidate will be a senior member of the Aftersales team, responsible for optimizing warranty operations across all brands. They will work closely with internal and external stakeholders to drive process improvements and ensure compliance with OEM, distributor, and legal obligations.

Job Requirements
  • Minimum 4 years' experience in an Automotive OEM or Distributor Warranty role.
  • Strong understanding of Australian Consumer Law, federal compliance, and warranty regulations.
  • Expertise in warranty policies, procedures, pre-approvals, and claim processing from both OEM/Distributor and Dealer environments.
  • Experience with OEM/Distributor Warranty Management Systems and Dealer Management Systems.
  • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with Power BI or similar reporting suites is highly desirable.
What We Offer
  • Senior role within the Aftersales team.
  • Homebush location with parking onsite.
  • Great office environment with chef onsite, good coffee, and plenty of snacks.
  • Career growth opportunities and personalized development plans.
  • Access to industry-leading technology and systems.
  • Competitive compensation package, including company car.
Employment Details

Mid-Senior level, Full-time position.

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