Gaming Customer Service Team Member

2 weeks ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $45,000 - $55,000
Join us and become a key contributor to our Bar and Gaming operations. As a customer-focused individual, you will play an important part in delivering quality service to our members and guests in both indoor areas and thoughtfully appointed outdoor spaces.

Key Responsibilities:

  • Provide friendly customer service
  • Gaming machine service
  • Drink orders and delivery to machines
  • Preparation and service of beverages
  • Reset and payout jackpot wins
  • Operation of Tab and Keno terminals
  • Cleaning of work station and equipment
  • Operation of tills and cash handling
  • Maintain cleanliness of amenities and public areas
  • Assist members and guests with club enquiries
  • Collect glasses from the floor and return to bar areas for cleaning

Availability & Shifts:

This position will require availability on Friday nights and weekends, with reasonable availability Monday to Thursday. As this position is key during peak periods for our venues, shifts are rostered from the evening through to early hours of the morning.

Certifications:

Certifications required: RSA, RCG

Probity & Recruitment:

As part of our recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by us.

About You:

Bringing your passion for delivering high-quality service, you enjoy offering a unique experience to enhance the overall entertainment experience for our members and guests. With an eye for detail, accuracy, and compliance with NSW liquor and gaming legislation is one of your top priorities. Working nights and weekends fits with your work/life balance. Large team environments appeal to you and you enjoy fast-paced work environments.

About Us:

We are a major employer in the Newcastle, Port Stephens, and Lake Macquarie regions. We employ close to 1000 people, operating a multi-site portfolio of entertainment and hospitality venues comprising registered clubs, hotels, conference, and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

Benefits:

Wellbeing:

• First Nations Cultural Leave

• Annual flu vaccinations

• Wellbeing Leave

• Flexible work options

• Community Care leave

• Employee assistance programs (EAP)

Career:

• Certificate III in Hospitality (SIT30622)

• Paid traineeships

• Leadership programs

Financial:

• Paid parental leave

• 17.5% annual leave loading

• Above-award wages and penalty rates

• Plus 40% off meals for employees

Lifestyle:

• Discounted gym membership

• Discounted NIB Health Insurance

• Savings on Reflections Holiday Parks

• Discounted accommodation at our three hotels

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

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