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Director of Customer Experience
3 weeks ago
Job Summary
">- This is a dynamic leadership role where you will oversee daily operations across multiple customer service channels, ensuring every interaction is consistent, timely and reflects the Council’s commitment to service excellence.
You will lead a passionate team across multiple sites, providing coaching and direction, managing rosters, resolving complex issues and using data and insights to drive continual improvement in the customer experience.
">Main Responsibilities">- Lead high-performing customer service teams across multiple sites.
- Manage daily operations, workflow management and rostering.
- Develop and implement service excellence strategies.
- Provide coaching and direction to team members.
- Use data and customer feedback to identify service gaps and implement improvements.
For more details on this position, please refer to the attached Position Description. To apply, please attach a resume and short cover letter outlining your interest and suitability for the role.
