Customer Relations Officer

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $68,000 - $76,000
Supporter Services Administrator Job Description

The Supporter Services Administrator role involves delivering exceptional customer service to donors and supporters, as well as providing administrative support to the fundraising team.

  • Key Responsibilities:
  • Customer Service: Responding to inquiries via phone and email, acting as the first point of contact for supporters.
  • Administrative Tasks: Processing donations on Salesforce, reconciling fundraising bank account statements, and maintaining accurate records across fundraising systems.
  • Event Coordination: Assisting the team with the coordination of fundraising events and campaigns.
Requirements

To succeed in this role, you will need:

  • Previous Experience: In administration and/or customer services roles.
  • Technical Skills: Proficiency in Microsoft Office suite, proficiency with Customer Relationship Management systems such as Salesforce or similar databases.
  • Soft Skills: Excellent attention to detail, strong initiative, problem-solving, and verbal communication skills.

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