Customer Service Officer

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Established in 1996, InsureBuild has been servicing the insurance industry for over 29years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.

Based in our Heidelberg West office, Customer Service Officers are involved in liaising with multiple internal and external stakeholders including property owners, Insurers and Loss Adjusters delivering a high level of customer service. Due to the nature of the role, you will be skilled in working in a fast-paced environment, and able to empathise with our customers who have been impacted by events such as fire, storm, floods and more.

On a day-to-day basis, you will:

Be accountable for and be the driving force behind the coordination and management of a portfolio of Insurance related home repairs

Responsible for answering high volume incoming phone calls, as well as making outbound calls as required to fulfil daily tasks

Responsible for ongoing communication with numerous stakeholders such as homeowners, Insurance companies and trades whilst adhering to both internal and external KPI's

Articulate professional written and verbal correspondence to stakeholders and third parties

Manage the full end to end building repair claims process

Coordinate and process the lodgement of incoming claims via client specific portals and/or email

Coordination of internal calendars and schedules

General errands and ad-hoc duties as required in a busy office

We're looking for people with:

Excellent written and verbal communication skills

Good computer skills and the ability to use multiple systems at once

High attention to detail and accuracy

Ability to work in a fast paced, high volume office environment

Previous experience dealing with tradesis an added advantage

Thisrole will be subject to a successful National Police Check.

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

Please visit our website for more information about our company www.insurerbuild.com

Please note we are not engaging with recruitment agencies, and we will not be responsible for any fees relating to unsolicited resumes sent to us.

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have experience using computerised diagnostic tools? What's your highest level of education? How many years' experience do you have as a Customer Service Representative? Have you worked in a call centre before? How many years' experience do you have in the insurance industry? Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment? Which of the following statements best describes your right to work in Australia? Will you require any reasonable adjustments to be able to perform this role? Do you have any friends or family currently working or have worked at InsureBuild ?

About InsureBuild

At InsureBuild, we are passionate about redefining the standard for insurance repairs across Australia. Our purpose is simple yet powerful: to exceed the expectations of insurers and their end-clients. We do this by reducing claim life cycles, driving down the cost of repairs, and delivering exceptional results.

What We Do

We are licensed in both domestic and commercial construction, with capabilities that cover everything from minor property repairs to large-scale restorations. Our services are fast, reliable, and always of the highest quality. Whether it's a home, a retail site, or a multi-story asset, we bring industry experience and a commitment to excellence.

About InsureBuild

At InsureBuild, we are passionate about redefining the standard for insurance repairs across Australia. Our purpose is simple yet powerful: to exceed the expectations of insurers and their end-clients. We do this by reducing claim life cycles, driving down the cost of repairs, and delivering exceptional results.

What We Do

We are licensed in both domestic and commercial construction, with capabilities that cover everything from minor property repairs to large-scale restorations. Our services are fast, reliable, and always of the highest quality. Whether it's a home, a retail site, or a multi-story asset, we bring industry experience and a commitment to excellence.

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Perks and benefits National Opportunities Tool, Tech & Vehicle Support (Role Dependent) Career Development Meaningful Work

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