
Vehicle Claims Specialist
7 days ago
This newly created role is responsible for managing motor vehicle claims and providing support to customers.
- Gathering evidence to determine liability.
- Proactive management of outstanding claims, task lists, and liability disputes.
- Maintaining claim notes and handling enquiries.
- Engaging with insurers for payments and settlements.
Seniority:
Entry Level
Applicants should have underlying potential, motivation, and the ability to learn. Typically no direct experience is required.
Responsibilities:
- Customer Advocacy - Providing feedback to internal teams on customer needs.
- Complaints Resolution - Logging, investigating, and resolving customer dissatisfaction or problems.
Key Skills:
- Service orientation - Developing strategies to help key stakeholders.
- Resilience - Bouncing back from stressful experiences while being optimistic, emotionally aware, and adaptable.
- Prioritization - Comparing and ranking tasks to identify the best order of actions.
Benefits
Hatch supports a culture of equality and inclusivity.
Employees enjoy competitive salaries and benefits.
The work location is flexible.
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