Vehicle Claims Specialist

1 week ago

Sydney, New South Wales, Australia beBeeClaimsConsultant Full time $50,000 - $120,000
Claims Consultant Role Overview

This newly created role is responsible for managing motor vehicle claims and providing support to customers.

  • Gathering evidence to determine liability.
  • Proactive management of outstanding claims, task lists, and liability disputes.
  • Maintaining claim notes and handling enquiries.
  • Engaging with insurers for payments and settlements.

Seniority:

Entry Level

Applicants should have underlying potential, motivation, and the ability to learn. Typically no direct experience is required.

Responsibilities:

  • Customer Advocacy - Providing feedback to internal teams on customer needs.
  • Complaints Resolution - Logging, investigating, and resolving customer dissatisfaction or problems.

Key Skills:

  • Service orientation - Developing strategies to help key stakeholders.
  • Resilience - Bouncing back from stressful experiences while being optimistic, emotionally aware, and adaptable.
  • Prioritization - Comparing and ranking tasks to identify the best order of actions.

Benefits

Hatch supports a culture of equality and inclusivity.

Employees enjoy competitive salaries and benefits.

The work location is flexible.

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